Shipping policy

Tracked international delivery, calculated for each route.

HombreOils dispatches every order from Germany using DHL or another suitable tracked carrier. Service, price and delivery timing are confirmed for the actual material, packed weight and destination before payment.

Shipping review

Shipping from Germany, confirmed for each route

No obsolete or estimated foreign-origin rate is charged automatically. HombreOils confirms the selected material’s transport eligibility, packed weight, destination and tracked carrier price before payment.

Standard tracked preference

For eligible non-regulated parcels, HombreOils checks DHL Paket or another suitable tracked service dispatched from Germany.

Express preference

DHL Express or another approved priority service is quoted only when the exact material, account and route are accepted.

Packed-weight pricing

Rates depend on the final packed weight and dimensions, not only the net grams ordered. The carrier may charge actual or volumetric weight, whichever is greater.

Material and route check

Perfumery materials can be regulated. The lot-specific safety data, package size, destination rules and written carrier acceptance decide whether shipping is available.

Safe checkout rule

Until a German-origin rate is verified for the exact order, checkout sends one complete order-confirmation request instead of opening payment. The email shows the materials total and marks shipping as to be confirmed.

DHL Germany parcel information DHL Germany dangerous-goods guidance

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Where we ship

HombreOils intends to serve destinations worldwide where the selected materials, carrier service and local import rules permit delivery. A destination may be unavailable for a specific regulated material even when ordinary products can be shipped there.

Dispatch and fulfilment origin

Available orders are normally prepared for dispatch in Germany within 36 hours. Every parcel leaves from Germany. If an order needs more than one parcel, the customer is shown the arrangement first.

Standard tracked shipping

Where available, standard tracked delivery uses DHL Paket or another suitable tracked parcel service. It is normally the lower-cost option and may be handed to a local delivery partner. A route-specific estimate is shown before confirmation; many routes take roughly 5–15 business days after dispatch, but this is not a guarantee.

Express tracked shipping

Express normally uses DHL Express Worldwide or the most appropriate equivalent. Many routes arrive in roughly 2–5 business days after dispatch. Remote destinations, customs checks, weekends and restricted goods can take longer. The destination-specific carrier estimate takes priority over any general range.

Rates and tracking

Shipping from Germany is quoted for the actual parcel and route after material transport eligibility is checked. The greater of actual or volumetric weight may be chargeable. Tracking is sent when the parcel is handed to the carrier; the first scan can take time to appear.

Customs, VAT and duties

Unless checkout explicitly says duties and taxes are included, international orders are sent with destination import charges unpaid. The recipient is responsible for import VAT, customs duty, courier clearance or advancement fees and any destination permits. These charges are set by local authorities and are separate from the HombreOils shipping fee.

German dispatch and customs

Every parcel is dispatched from Germany. A Germany-to-EU parcel already in EU free circulation normally has no border import clearance. Germany-to-UK, Switzerland, Norway or another non-EU destination remains an export/import shipment. Dispatch country is not automatically the customs origin of every material.

Regulated perfumery materials

Some essential oils, aroma chemicals, alcoholic preparations and other materials may be regulated for transport. Eligibility is determined from the safety data, pack size, origin, destination and approved carrier account. A material may be express-only, quantity-limited, unavailable on a route or moved to manual quotation. Never return a restricted material without written instructions.

Damage, delay or loss

Contact HombreOils promptly, ideally within 48 hours for visible damage, without limiting statutory rights. Keep all packaging and send the order number, tracking number and photographs of the outer parcel, label, inner packing and damage. HombreOils opens the carrier trace or claim. A parcel is treated as lost after the carrier investigation, not only because a scan is late.

Incorrect addresses and returned parcels

The customer must provide a complete deliverable street address, postcode, email and reachable phone number. DHL Express does not deliver to PO boxes. Changes after dispatch are not guaranteed. Where a parcel is returned because of a customer address error, refusal, unpaid import charges or failed collection, actual outbound, return and customs costs may be deducted where law permits. HombreOils bears correction costs when HombreOils caused the error.

Final sale: no routine returns

Perfumery raw materials are generally final sale. HombreOils does not accept change-of-mind returns or exchanges after dispatch because material integrity and transport compliance cannot be re-verified once an order has left our control. Business orders are non-returnable. If HombreOils supplied the wrong material or quantity, or an item arrives damaged or materially different from the order, contact us promptly with the order number and photographs. Do not send anything back without written authorisation, especially regulated materials. We may resolve an approved claim by replacement or refund without requiring a physical return; if a return is necessary, we will provide the safe carrier and address. Mandatory consumer withdrawal and legal-guarantee rights remain unaffected where applicable.

Operational note

Germany is the sole dispatch origin. Shipping remains subject to the selected material’s safety data, packed weight and dimensions, destination rules and carrier acceptance; HombreOils confirms the route and price before payment.

Questions about a destination or material?

Send the material names, pack sizes and destination postcode so HombreOils can check the correct route.

Ask about shipping