Standard tracked preference
For eligible non-regulated parcels, HombreOils checks DHL Paket or another suitable tracked service.
Shipping policy
Tracked international delivery, calculated for each route.
HombreOils dispatches orders using DHL or another suitable tracked carrier. Service, price and delivery timing are confirmed for the actual material, packed weight and destination before payment.
Shipping review
Shipping, confirmed for each route
Shipping charges are confirmed for the selected order. HombreOils confirms the selected material’s transport eligibility, packed weight, destination and tracked carrier price before payment.
Express preference
DHL Express or another approved priority service is quoted only when the exact material, account and route are accepted.
Packed-weight pricing
Rates depend on the final packed weight and dimensions, not only the net grams ordered. The carrier may charge actual or volumetric weight, whichever is greater.
Material and route check
Perfumery materials can be regulated. The lot-specific safety data, package size, destination rules and written carrier acceptance decide whether shipping is available.
Safe checkout rule
Choose your sizes and quantities. We will confirm prices and shipping in your personal quotation.
Ask about shipping01
Where we ship
HombreOils intends to serve destinations worldwide where the selected materials, carrier service and local import rules permit delivery. A destination may be unavailable for a specific regulated material even when ordinary products can be shipped there.
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Order preparation
Confirmed and paid orders are prepared for dispatch within 1 business day. Any arrangement requiring more than one parcel is confirmed with you first.
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Standard tracked shipping
Estimated transit: up to 5 business days after dispatch (one working week) on eligible routes worldwide. Customs or carrier delays may extend delivery.
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Express tracked shipping
Estimated transit: up to 5 business days after dispatch (one working week) on eligible routes worldwide. Customs or carrier delays may extend delivery.
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Rates and tracking
Shipping is quoted for the actual parcel and route after material transport eligibility is checked. The greater of actual or volumetric weight may be chargeable. Tracking is sent when the parcel is handed to the carrier; the first scan can take time to appear.
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Customs, VAT and duties
Unless checkout explicitly says duties and taxes are included, international orders are sent with destination import charges unpaid. The recipient is responsible for import VAT, customs duty, courier clearance or advancement fees and any destination permits. These charges are set by local authorities and are separate from the HombreOils shipping fee.
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Regulated perfumery materials
Some essential oils, aroma chemicals, alcoholic preparations and other materials may be regulated for transport. Eligibility is determined from the safety data, pack size, origin, destination and approved carrier account. A material may be express-only, quantity-limited, unavailable on a route or moved to manual quotation. Never return a restricted material without written instructions.
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Damage, delay or loss
Contact HombreOils promptly, ideally within 48 hours for visible damage, without limiting statutory rights. Keep all packaging and send the order number, tracking number and photographs of the outer parcel, label, inner packing and damage. HombreOils opens the carrier trace or claim. A parcel is treated as lost after the carrier investigation, not only because a scan is late.
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Incorrect addresses and returned parcels
The customer must provide a complete deliverable street address, postcode, email and reachable phone number. DHL Express does not deliver to PO boxes. Changes after dispatch are not guaranteed. Where a parcel is returned because of a customer address error, refusal, unpaid import charges or failed collection, actual outbound, return and customs costs may be deducted where law permits. HombreOils bears correction costs when HombreOils caused the error.
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Final sale: no routine returns
Perfumery raw materials are generally final sale. HombreOils does not accept change-of-mind returns or exchanges after dispatch because material integrity and transport compliance cannot be re-verified once an order has left our control. Business orders are non-returnable. If HombreOils supplied the wrong material or quantity, or an item arrives damaged or materially different from the order, contact us promptly with the order number and photographs. Do not send anything back without written authorisation, especially regulated materials. We may resolve an approved claim by replacement or refund without requiring a physical return; if a return is necessary, we will provide the safe carrier and address. Mandatory consumer withdrawal and legal-guarantee rights remain unaffected where applicable.
Operational note
Shipping remains subject to the selected material’s safety data, packed weight and dimensions, destination rules and carrier acceptance; HombreOils confirms the route and price before payment.
Questions about a destination or material?
Send the material names, pack sizes and destination postcode so HombreOils can check the correct route.
Ask about shipping